Changes are constant with every organization. Technology and process changes that accompany new management directives can significantly impact employee morale and company culture. New technology initiatives consist of 3 primary components:
Companies must consider each of these elements in order to achieve maximum results and ensure employee engagement with new workforce-facing technology. This requires both an understanding of how to execute the process and use the system as well as a change in behavior.
Studies show 92% of the reasons for failure of new system implementations are “soft issues” – organization, people, and culture. Even the best technology will not succeed without a well-planned change management and communication process. A deliberate, comprehensive, and effective strategy to manage change can maximize employee engagement and solution adoption.
A well thought out and deliberate deployment strategy that addresses the needs of the business, encourages user input during the planning and development phase through open bidirectional communication, and ensures proper training will significantly impact the return on technology investments.
Imagine deploying a new solution to your workforce, and having them lined up to use it. This is the goal of an effective deployment strategy – to obtain buy-in, support, and commitment at every level of the organization through a structured, organized, and repeatable process.